Business Ethics and Customer Service


Although the increase in small business entrepreneurs is no doubt great for the US economy, the unfortunate aspect is that many companies now regularly participate in unethical or ethically questionable practices under the guise of “customer service.” If you are starting your own business, or already running a small business, this kind of questionable behavior is no doubt going to hurt you in the long run.

Successful companies almost always adopt strict protocol and implement it in all areas of their business, including customer service. The best customer service policy is always to adopt high ethical standards, and practice them exactly.

Customers who consider themselves treated fairly, honestly and properly will return. Customers who believe they have been cheated, lied or abused will never come back. Worse, they will tell others to avoid business because you’re a crook!

Ethical Support

best customer service policy is to be honest with your customers. Never make a promise to the customer that you will not be able to deliver on. If you can not do something for a client, there is a good chance you’re going to lose some business. Unfortunately, many small business owners think they can not afford to lose customers, and consequently they are, telling customers that they will do what they know they simply can not. In the short term, companies can make some more money, but long term it is devastating.

When it comes down to it, good morals in customer service may be painful in the short term, but you will avoid problems down the road. If you want to be in business for a while, and thrive, the best mantra phone may not be the “customer is always right.” Instead, make sure you do not over promise and under deliver.

Instead of telling your customers what they want to hear, to be honest. Tell them what you can do for them. If a customer asks for something you can not do, tell them, and explain why.

If a customer asks you to do something you know is wrong, tell them that their request is wrong and why it is wrong. In many cases, customers are not aware that some of their requests could be wrong or illegal.

If the customer keeps asking you to do what you know is wrong, but to you, it really is the customer you want or need? Fortunately, so customers are a tiny minority that successful business can do without.

Honest Customer Service

Hand-in-hand with ethical customer service is honest customer service. Indeed, the best customer service strategy is the simplest and easiest to implement: integrity. Be honest with your customers and you will win their respect, their trust, and more importantly their business.

Ask yourself, would you do business with anyone who lied to you or trying to deceive you? If the answer is no, then you know why honesty is the cornerstone of every customer. The way to win customers is to win their trust.

This means that you should check out the customer support strategy and eliminate anything that encourages you to lie to or deceive customers, such as the aforementioned “the customer is always right” policy. Unfortunately, many analysts customer service and books actually recommend policies that lead to to lie and deceive

One last piece of advice :. You will never be able to please all customers. Just do what you can not and do not promise impossible.


Need and Importance of Business ethics


Business ethics seeks to prohibit certain conduct as a company, firm managers and employees should not be involved in. Ethics is a source of guidance beyond law enforcement. It is clear and uncontroversial to companies and their employees shall not engage in unlawful acts, such as selling harmful or defective products, and ignorance of the law can not be used as justification for the unlawful acts. Business and management ethics goes beyond the law see to provide guidance on what is acceptable behavior in business. Be based on values, however, it is often not clear what ethical behavior is and what it is not that different people may have different values.

For example, you should report to your supervisor affair between two of your co-workers? Some would say yes, but others would think it’s none of their business. What about selling a product abroad has proved harmful to health and is not allowed lo be sold in the United States? Or buy foreign products made with child labor? Or polluting abroad in a way that is not allowed at home? These issues are important for the company because, regardless of the moral candlestick, that they could have a serious impact on the bottom line if, for example, lead the angry consumers to boycott the company.

Today, most large companies established codes of ethical conduct for employees of the company and created an “ethics officers” or guardians of corporate integrity, the task of keeping their employees upright than the law requires. A company with such a code of conduct and ethics officer is more likely to hear of unethical behavior in the company before it becomes legal problems or before it leads to reaction of consumers, both of which can damage the image and performance of the company. There have been many such cases, such as when it became clear that Nestle (Swiss multinational and the largest food manufacturer in the world) pushed infant formula in many poor countries when the mother’s milk would be healthier for the baby, or when Nike was to be paid poverty wages many developing workers make high-priced sneakers her.

An important additional incentive for many companies establish rules of conduct for its employees and creating ethics officers was the creation of sentencing guidelines replaced the courts in 1991 as reduced fines for white-collar crimes committed by employees of companies which had established a comprehensive ethics applications. Such ethics programs try to indicate as clearly as possible the behavior of the company regards as unethical and employees are encouraged to avoid. This is a telephone company for personal use, taking office supplies home, lying about being sick is missing work, reporting the illegal behavior of other employees, give or accept gifts, and many others.

Since it is almost impossible to list all types of hypothetical behavior that companies would consider unethical and come up with a universally accepted code of ethics, by listing many such examples, providing some companies broad guidelines “do not do it if it does not feel right or if you want to be embarrassed to read about it in the local newspaper or hear about it on the local evening news. “Today, the professions, such as medicine, law, and accounting of professional ethics. Despite this, a number of spectacular financial frauds were exposed.

It would be better to change the structure or architecture of the company so that foster ethical behavior. This could be rewarding its CEO more with stock options that tie rewards to long-term profitability but with the salary relationship with current profits; require the founders of the company to hold a large position in shares of the company to ensure that their interests are in line with the new investors, rewarding employees for the production of both quality and quantity, and not just quantity; provide bonuses for the sales force to have satisfied customers and not just to maximize sales; and rewarding rather than punishing employees exposing illegal behavior by the company.

Many groups of consumers want companies to go further and have a social conscience and use some of its resources to remedy social ills, such as by helping the poor, promote education, funding crime-prevention programs, reducing general environmental pollution, funding of public projects, and so on. Some of these measures can directly benefit the bottom line of the company; By helping schools, for example, the company gets a better trained worker than another (thus saving on training costs it), or it may benefit indirectly by establishing a reputation for the company as a “good citizen” (so as to attract more customers and leads to more sales).


Using Solid Business ethics in the corporate world


Solid business ethics should never be something that is considered a burden or a hindrance to the advancement of the individual in the business. Corporate managers should rely on their talent, their intelligence, their knowledge and their dedication to the craft instead of trampling on others to get to the top. When people who intend to work in the corporate world are getting the education they need to take courses that focus on business ethics. This course will outline the subject, focus on the aspects of business ethics that will affect them and how to use corrupt methods never creates life-long or even short-term success. Those who are most respected in the business field are always those who are respected by their peers, superiors, and especially those below them.

People who do their best to run their business in a moral and ethical style are more likely to succeed in career goals than those who do not. Poor ethical standards create more of the same, especially in business. When dealings are shady, management is working with shady individuals. This does not create a good atmosphere for any company in any industry.

Corporate executives want to feel proud of the work they do. They want to be appreciated and recognized. Many will work for years and years to get to the position they want. When they are at the top, they will be the most vulnerable for the last discrepancies arise and destroy what they have built. Good solid base should always measure all corporate career. Companies should be conducted with the highest standards from the very concept of the idea. This creates an atmosphere conducive to success, longevity in your chosen industry and to earn the respect of colleagues and like-minded individuals.

The corporate world is often riddled with individuals who will do anything to get to the top. They will trample on the work of others, stealing concepts and ideas and deliberately destroy the careers and lives of others for the sake of making money. This kind of attitude inevitably leads to destruction and unhappiness. It is impossible for people who have no moral standards to be truly happy and they are not as productive as they could be. Anyone looking to succeed in business to business should keep in mind that there are some ruthless people vying for the same position that they are hoping for. With a strong will, good business and strong perseverance, success is found in the corporate world.


Christian Business Ethics


What are Christian business ethics? In short, it means running your business in a way that is upright and is based on Christian principles.

Today, there are many dishonest dealings made by the company. They may have rates that are too high, less than quality product, or make requirements that are simply not true. I shudder at the business scams that prey on people who are desperate for a better way. This is not the way to please people or God.

Christian business ethics must include honesty, fairness and treating others with kindness and respect. I believe these are the basics, but if we really want to run our business on Biblical principles, we should go beyond the basics. What about the excellent customer service and turn the other cheek when someone is nasty to us?

Running our company is based on Christian standards does not let people walk all over us. I think we can look at Jesus our example in this. Jesus was firm but good. He did not let people get away with just anything, but always responded in a way that was what was right. He gave when he had the opportunity, but he also worked as a carpenter for a living. So, I think he worked to provide for his needs and also to have something to give to others when needed.

There will be times when, as a Christian business owner, you will have the opportunity to share some of your income with others who need it. Do not let the opportunity pass! Will you be happy in the long run when you give to others willingly.

There may be other times when you feel someone is trying to take advantage of you, praying for all for free. You need to be wise about when God is calling on you to help someone out when you need to be firm and not give anything away.

Ask God for wisdom in this and he will give it to you. “If any of you lack wisdom, let him ask God, who gives generously to all without reproach, and it will be given him.” James 1: 5

Christian business ethics is not intended to burden you, but to give you life and blessing


The role of ethics as a management tool in the Retail Business


Retailers expect their employees to be honest in dealing with the company and with their colleagues. Customers expect the company and its employees to be honest and ethical in their dealings with them. Employees expect the company, its owners and managers to be honest in our dealings with them.

These are reasonable expectations for all.

Outside what people expect of each other, are crucial to sound business ethics for it is sound and deserves ethics that many practices are established.

Poor ethics demonstrated by the business owner or senior managers can educate others about the company is willing to cut corners or compact gray areas between what is right and what is wrong. This can lead to employees themselves by this behavior and working against the company, but to do no worse than they have seen more older man made.

Every day, business decisions that show the position of ethics. Take recycling. If a company publicly said it is committed to a certain recycling but behind closed doors is ready to act differently, those who see this will know that the company takes dishonesty.

Every decision is an opportunity to act ethically or not, it is important that companies not only for how it portrays itself to the public, but more importantly for the way it portrays moral obligations to employees.

One way to meet the ethical challenge of company heads in the case of ethics to employees. Create a framework around which ethical questions can be raised and discussed. Bring a group – by email or face to face – where ethics can be discussed in the context of specific transactions. Consider installing various scenarios in the group and offer dialogue to test the moral status of the company and the individuals involved.

One of the first tasks of the group convened to discuss the ethics of the business could be the development of ethical standards. This need not be a long document. Something simple that commits the company and its employees of behavior should be enough to provide guidance on the day-to-day decisions.

best approach, if ethics is important to you and your business is to live life as if in a Fishbowl, hope that everything you say or do, and can be observed by others. This ensures a level of care about the potential ethical issues that may be missed otherwise.

Companies that take the time to discuss and organize around ethics are well served in most of the issues faced.


The Importance of Ethics for Company


What exactly is the importance of ethics for business? Well to doctors, dentists, therapists, lawyers and accountants, etc. They are fundamental to the daily work of their business and fail to apply them carefully and correctly can and often does lead to find the ways and even revocation of their licenses to practice. We have all heard of members who have been suspended due to malpractice. The doctor operates on the wrong patient ,, wrong treatment given, the failure to apply sufficient attention to the accuracy of the figures in the audit, overcharging customers for hours not actually worked.

All these things are about unethical conduct, so what things ethic achieve and how can you be sure to use them to avoid censure and possible suspension of business and / or license to practice? First make sure you are familiar with the code of conduct for particular business they are usually issued by the trade association for your profession. Next study the intention of the company’s written protocol. An example would be the Canadian Barristers Association Code of Conduct, which is particularly well written and contains detailed descriptions and examples of how they see Barristers put this into practice in their practices. They have also laid down an appeals procedure for the public to follow when they feel that their lawyer has not been treated fairly. This is fairly typical of better jobs and also mimic those companies who perceive the customers rights and expectations to be an integral part of their business and something they need to be successful, if they are to get repeat business.

Why? then you might ask, there are many companies and law practices that ignore these rules of their normal business? It’s a good question and one that I’m trying to answer, there are a few that I can think of

– .. The cost of educating staff and implementing the necessary controls

– The need for good management control to ensure all staff in accordance

– .. The fact that costs and prices no longer be inflated to achieve high cost business

– The perceived extra work that would have to ensure ethical methods are applied,

– .. Bullying company would have to explain all the rights and procedures that they have to all customers to ensure that they were responsible for their actions

– time customers could need to understand the consequences of poor corporate actions could lead to increased costs for companies with poor ethical and control.

The up side is better clarity to the public about what these experts are truly responsible for, the public could hold them accountable and responsible for their actions, and we would all be my article were “good” company. In short, the importance of business ethics is a responsibility and better public awareness let’s hope that more and more Internet marketers establish good ethical practices and make the public aware of them and the fact that ethical standards are being followed.


Five Guidelines for Ethical Business Communications


Do you understand what behaving ethically entails? According to Michael Josephson, there are four principles of ethical behavior: honesty, integrity, fairness and concern for others. You can think of these four basic principles feet imaginary chair. One missing leg will create a wobbly stool, but two missing legs makes the stool collapse. If you are not fair or caring, your pride to be honest and have integrity means nothing.

Ethical Behavior in Business

as of late, ethical business behavior has been the number one topic of concern. Reviewing last year’s event, it seems that the words “business” and “ethics” are conflicting terms. Whether you look at Wall Street, mortgage companies like Fannie Mae and Freddie Mac, or private companies like AIG, never mind all mortgage companies being investigated for questionable business, the news is depressing. It seems that in 1980 the mantra “greed is good” never truly went away.

The criminal dealings top entrepreneurs have been uncovered, which should motivate other individuals to behave more ethically. In truth, though, does it generally as an excuse for not changing poor behavior. What harm can there be in use PC computer company’s own business when your boss uses the telephone company for personal long distance calls? When employees see how company management conducts itself, they begin to feel no shame for whatever little indiscretions they may have committed.

Managers can unintentionally be signaling that unethical behavior is tolerated when they put pressure on smaller, fewer employees to produce more. When employees feel forced to meet business goals by any means possible, ethical behavior may go by the wayside.

They get the message, “It’s OK to be dishonest, as long as you meet your goals.” As the economy takes us on a roller coaster ride, we need to evaluate our own thought patterns to ensure that we do not allow ourselves to fall into unethical behavior just because it looks like we can easily get away with it. There is always room for improvement in corporate communications

These are five guidelines to assist you in communicating ethically (Source: “Business Communication, Process & Product,” Mary Ellen Guffy, 2000) :.

(1) Be truthful. Statements that are misleading or false should never do. It is also not ethical to tell partial truths or to exaggerate.

(2) Be sure to mark the views views. Do not try to convince anyone that something you only believe to be true is already proven. To work; research thoroughly and assure you that you are not just representing the opinion of another person as your own.

(3) Do not show bias. Understand that your own subjective beliefs may come through your writing. Even if you are passionate in your opinions, ethics call for you to be dispassionate in your presentation.

(4) communication should be easy to understand. You should put down your thoughts clearly, so they are simple to understand. Make sure that what you write is easily understood by the reader. Do not muddy the waters by using convoluted sentences and all kinds of hard-to-understand industry jargon.

(5) Credit sources. Do not copy any work. Most have basic knowledge that they must use quotation marks if they have a direct quote from another writer. But there are a number of people who do not understand that they need to properly credit the ideas of others as well. You are still cheating if you paraphrase sentences and throw in a handful of new words without crediting the author.


Not only must you communicate ethically to be successful in the long term, but it is also morally right. Be sure that you conduct yourself in the way you’d want others to emulate. If you conduct your affairs ethically and are successful, other people will follow your lead.


Business ethics: Top 7 Tips to show the daily work ethics


With today’s environment of 24/7 technology, less people doing more work, the demand for almost anything seem to be instantaneous decisions, demonstrating daily high work ethics is a challenge for every business owner to employee. The question is how you demonstrate your daily work ethics? These 7 steps should assist you to strengthen your own work ethics and provide greater self-satisfaction.

  1. evaluate the attitude
  2. This step is really several into one if you do not have a purpose in life, values ​​and vision statements. Define your beliefs as you carry out your purpose, vision and values. Are those beliefs consistent and in line with the statements?

  3. Look to your goals
  4. Do you have written goals you constantly trying to achieve? Without goals, why should we work less alone be concerned about the quality of our work?

  5. Ask for feedback
  6. Search feedback from supervisors, peers as well as bosses helps us to know if we are on schedule. Sometimes because filters our experience what we can not see what others see.

  7. Sharpen your skills
  8. Becoming the best at what you do is good. Search continuous improvement will demonstrate that you are truly committed to deliver a high work ethics.

  9. Determine your standards
  10. What are the work standards that define your work ethics? Do you go along with others and settle for mediocrity or are you comfortable striving for more because you know you can do it.

  11. Model your beliefs through your behaviors
  12. Are you daily behaviors demonstrating a high level of work ethics? If no one is looking, you act the same way or not change it’s okay since no one is looking and can report my behavior.

  13. Reflect every day
  14. Before you fall asleep or head off for work, take a few minutes to think about the actions today or what may turn in the next 8 hours. Ask yourself: Can I be better If so, how? If not, why?

If you really want to stand out in the crowd and show work ethics, then begin to realize that work ethics are yours to control. Worrying about others is usually out of your control. If you consistently demonstrates a high level of work ethics, you know you did the best you could do and will sleep well tonight and every future night. Let others worry about those who chose not to participate in the great work ethics. For it to be, it is truly up to me.


Accounting Ethics – The Importance of Ethical Practices in business and personal financial


What is moral accounting? The concept of accounting ethics focuses on the ethical and values-based settings for judgments and decisions auditor or audit firm establishment face daily in their work. Because of the nature of their communication of financial information to business managers, shareholders and the public, as well accounting and auditing business entities, accountants and accounting agencies are held to the highest standards of transparency and ethics in relation to their studies and the information they convey. Accounting can be used as a way to learn how and why companies can succeed or fail, but above all it is a public service, those who practice it to make decisions and choices that can sometimes occur interests of its clients in the interests of the public.

to apply ethical standards of accounting creates opportunities for the treatment of facts and information, if it is used for error could cause a person to invest under false pretenses, or company to represent fraudulent financial shareholders. It is extremely important that the public can trust accountants and accounting for their financial future, and their family or business, could be at stake.

Why is it important that statutory auditors and audit firms to be ethical?

Over the years there have been some major accounting scandals in the US, and the world at large, which caused investors and public shareholders to lose billions of dollars, and giant corporations and accounting firms to break, due to falsified or erroneous information given out of company money was invested. The Enron scandal is perhaps the most recent and glaring example of unethical accounting causes many negative effects, including loss of $ 25 billion in assets shareholders closure Arthur Anderson accounting firm, and the subsequent loss of 85000 jobs unethical practices were reported and the company dissolved.

Ethical accounting is not only important to private companies or individuals for reliable information about the financial states, but has a responsibility to the public to provide a transparent assessment of the publicly held units. Ethical accounting can help eliminate serious difficulties when incomplete or incorrect information about the company or individual is distributed, saving money and jobs and helping to increase the stability of financial markets.


Small Business Ethics


ethics in business has become big news in recent years. We read about the escapades of executives at Enron, WorldCom and other major companies and shake our heads in amazement thinking, “How could it happen.” We marvel at the unethical behavior of these leaders, but at the same time never consider their own conduct.

The truth is that business leaders, regardless of the size of the company, faced moral pressure every day. The scope or effect of moral decision may not measure up to the likes of Enron, but nevertheless, they are. How business leaders of other minor ethical issues precedes how bigger decision will be made as the company grows.

Many of the ethical issues we may face are not clearly black or white. In fact, the two men facing the same issue could be quite possible to make unfavorable decisions, but believe they have each made the best ethical decision. Why? Because of ethical decisions are based on the moral character of people. When it comes to ethical behavior, with each march to the sound of different drummers and as such will make different decisions in similar cases.

As a business owner you must set the bar on ethical behavior. Make integrity core value, be honest with your customers and employees, always follow the rules, never compromise your principles, and remember that the right thing is not always the opposite of the wrong thing. Do this and your customers will respect you and your employees will be secure, the necessary ingredients for a successful business

To your success -.